# Hostaway direct connection

Source: https://lemon.cy/connect/hostaway/  
Publisher: Lemon.cy (Red Tribe Media Ltd, Limassol, Cyprus)  
Updated: 2026-09-10 · Verified against production: 2026-09-10

**Short answer:** Connect Hostaway with your account ID and API key (OAuth2 client credentials). Lemon receives reservation webhooks, polls every 30 minutes as a backstop, maps each listing to a Lemon property, and turns every confirmed reservation into a checkout cleaning job. Cancellations are events, not inferences, and connected properties have their iCal feeds switched off.

## Setting it up

1. In Hostaway: Settings → Hostaway API → create credentials (account ID and API key).
2. In Lemon: Settings → Integrations → Hostaway → enter them. Lemon verifies and lists your listings.
3. Map listings to Lemon properties. iCal feeds on those properties are deactivated by the integration.
4. Lemon registers the signed webhook endpoint (`/api/pms/webhooks/hostaway`) and starts the poll.

## What Lemon does with the data

The same normaliser handles Guesty, Hostaway and Hospitable: each reservation becomes a Lemon booking with dates, status, platform and a reference, and no guest contact details. The checkout detector creates the cleaning job; a date change reschedules it and messages the cleaner; a cancellation cancels it and messages the cleaner at once.

## Why direct beats iCal for Hostaway users

Hostaway already knows which nights are guests and which are blocks, which platform a stay came from, and when a stay was cancelled. Sending that to Lemon directly removes every ambiguity the iCal engine otherwise has to reason about — and removes the five-minute plus export delay.

## Related

- [Guesty direct connection](https://lemon.cy/connect/guesty/)
- [Hospitable direct connection](https://lemon.cy/connect/hospitable/)
- [iCal or a direct PMS connection — which is better for cleaning automation?](https://lemon.cy/learn/ical-vs-direct-pms-connection-for-cleaning-automation/)