Glossary
Glossary of turnover cleaning terms
Why a glossary
A few words come up again and again in Lemon: how a checkout becomes a cleaning job, and how that job is offered to your cleaners. Here is what each one means.
Offering a cleaning job to several cleaners at once; the first to accept gets it and the others are told the job is taken. Used for urgent jobs and larger pools where waiting an hour per cleaner is too slow.
Offering a cleaning job to one cleaner at a time in the property's priority order. Each offer expires after 60 minutes (10 for urgent jobs) or on a decline, then passes to the next cleaner; when the list is exhausted the host is alerted.
The principle that only a booking's checkout determines the cleaning job. A change to the check-in alone never resets a job, never drops a confirmed cleaner and never fires a "dates changed" message, because the clean happens on the day the guest leaves.
The clean between two stays. In Lemon a turnover is a checkout cleaning job created for every guest checkout, scheduled at the property's checkout time (default 11:00) and expected to finish before the next check-in (default 15:00). A same-day turnover is when both fall on the same date.