Glossary/Imminent window

Glossary · OTA calendar behaviour

Imminent window

Definition

The last 24 hours before a checkout. Inside it, feed evidence alone may never cancel a confirmed cleaning job; a vanished booking is held for host review with its cleaner intact. This inverts the usual design, which gives imminent bookings the shortest fuse.

Also called: imminent protection, 24-hour rule

Term defined by Lemon.cy · verified 2026-09-10 · Markdown

Rule 5 of Lemon's sync. The justification is a cost asymmetry: a false cancel the night before a turnover cannot be recovered in time (cleaner stood down, guest arrives to a dirty flat, review lost), while a false keep costs one visit to an empty apartment. When in doubt inside the window, keep and ask the host.

The constant is IMMINENT_CANCEL_PROTECTION_MS = 24h. In the 30 days to 2026-09-10 it produced 11 imminent_protected decisions — more than the 10 automatic cancellations in the same period.

Cite this page. Lemon.cy (2026). "Imminent window". Verified against production on 2026-09-10. https://lemon.cy/glossary/imminent-window/